Data deletion

You may request deletion of personal information associated with your TYDZA account, booking or other use of the TYDZA platform.

To submit a deletion request, email:

Please include enough information for us to identify the data connected with your request.

This may include:

• your name;
• the email address associated with your TYDZA account;
• your phone number if the request relates to a booking;
• the business name connected with the booking; and
• any other information that reasonably helps us locate the relevant record.

Please do not send passwords, payment-card details or other unnecessary sensitive information.

We may need to verify your identity before completing a deletion request in order to protect accounts and personal information from unauthorised requests.

Depending on the request and the information connected with your use of TYDZA, deletion may include account information, business-profile information, customer booking information and other personal information held by TYDZA.

Some information may need to be retained where required or permitted by applicable law, or where reasonably necessary for fraud prevention, security, accounting, dispute resolution, enforcing agreements or other legitimate operational purposes.

Where information must be retained, TYDZA will aim to restrict its use to the relevant legal or operational purpose.

If your request relates to information held directly by a business that uses TYDZA, that business may also have its own legal responsibilities regarding your personal information.

TYDZA may assist where appropriate, but some requests may need to be directed to the business that collected or controls the information.

If your request relates to WhatsApp communications sent through TYDZA, relevant messaging information may also be processed by Meta and WhatsApp under their own privacy practices and platform policies.

A deletion request submitted to TYDZA applies to information controlled or processed by TYDZA and does not automatically delete information independently retained by third-party platforms.

TYDZA will review valid deletion requests as soon as reasonably practicable and in accordance with applicable legal requirements.

For questions about deletion requests or privacy, contact: